Privacy Policy
Last updated: June 20, 2026
DetailingAI ("we", "us", "our") is an AI voice-receptionist service for car detailing businesses, operated by Exclsive Detailing at ai.exclsivedetailing.com. This policy explains what we collect and how we use it. In this policy, "you" or "customer" means the business that holds a DetailingAI account.
1. Information we collect
- Account data: your email address and a securely hashed password.
- Business configuration: your business name, services, prices, hours, service area, and FAQ.
- Call data: when your AI agent handles a call, we process and store the call transcript, a summary, duration, and any details the caller provides (such as their name, phone number, vehicle and requested booking).
- CRM data: contacts and appointments you create or import into the CRM.
- Calendar data: if you connect Google Calendar, we store an access token and read/write calendar events on your behalf.
- Usage & device data: standard server logs (IP address, browser type) for security and reliability.
2. How we use it
- To run your AI agent — answer calls, quote, book, and capture leads.
- To show your calls, leads, contacts and appointments in your dashboard.
- To create and sync calendar events when you connect Google Calendar.
- To operate, secure, support, and improve the service.
3. Voice & AI processing (subprocessors)
To deliver the voice agent, call audio and text are processed by third-party providers acting on our behalf:
- Vapi — voice call orchestration (telephony, speech handling).
- OpenAI and Deepgram — the language model and speech-to-text that power the conversation.
- Google — Calendar (when connected).
These providers process data only to provide their service to us and are bound by their own terms and security obligations. We do not sell your data or callers' data.
4. Google API Limited Use disclosure
DetailingAI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We access Google Calendar only to read availability and create or sync events you ask us to. We do not use Google user data for advertising, do not sell it, and do not share it except as needed to provide this feature or as required by law.
5. Data retention
We retain account, configuration, call, and CRM data for as long as your account is active. You may request deletion of your data or your account at any time (see Contact). Calendar tokens are deleted when you disconnect the calendar or close your account.
6. Security
Passwords are stored hashed, calendar tokens and API keys are kept server-side, and access is restricted. No method of storage or transmission is 100% secure, but we take reasonable measures to protect your data.
7. Your rights
You may request access to, correction of, or deletion of your personal data, consistent with applicable law (including Canada's PIPEDA). Contact us to make a request.
8. Callers' data & consent
When your AI agent speaks with your customers, those callers' details are processed on your behalf as the data controller. You are responsible for providing any notices and obtaining any consents required by law (including call-recording and telemarketing rules) for your use of the service.
9. Changes
We may update this policy. The "last updated" date reflects the current version.
10. Contact
Email enquiries@zehaanai.com for any privacy question or request.